Terms and Conditions

Welcome to our website, www.starfishbay.co.uk (“Website”). Please read the following terms and conditions of use (“Conditions”) carefully before you start to use the Website. If you continue to browse and use this Website, you are agreeing to comply with and be bound by our Conditions, which together with our Privacy Policy govern Starfish Bay’s relationship with you in relation to this Website. By placing an order you are deemed to have read and understood these Conditions as well as our delivery and returns policy. We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these Conditions at any time without further notice. It is therefore advisable for you to review these Conditions before placing an order.

The term ‘Starfish Bay’ or ‘us’ or ‘we’ refers to the owner of the Website whose registered office is 15 Bedford Square, London WC1B 3JA. The correspondence address is 19, All Saints Road, Wimbledon, SW19 1BU. Our company registration number is 7511599, and we are registered in England and Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this Website is subject to the following terms of use:

The content of the pages of this Website is for your general information and use only. It is subject to change without notice, and we reserve the right, at our sole discretion, to change, modify, add, or delete the content of this Website at any time.

We aim to update our Website regularly. If the need arises, we may suspend access to our Website, or close it indefinitely. Any material on our Website may be out of date at any given time, and we are under no obligation to update such material.

We will not be liable if for any reason our website is unavailable at any time or for any period.

This Website uses cookies to monitor browsing preferences. Please see our Privacy Policy for further detail.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

All products available for purchase are described on their specific product page on our Website. We always try to represent accurately as possible every characteristic of the products via photography and copy points provided by designers, suppliers and manufacturers.

We make every effort to provide you with the best images and description, but unfortunately cannot guarantee that colours and details in website images are 100% accurate representations of the product, and sizes might in some cases be approximate.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This Website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
1/ Copy, print or download extracts of the material on this Website for the sole purpose of using this website or placing an order with Starfish Bay Limited.
2/ Copy, print or download the materials on this Website for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source for the material and that you inform the third party that these conditions apply to them and that they must comply with them.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with the authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

You may link to our homepage, providing you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. Our Website must not be framed on any other website, nor may you create a link to any part of our Website other than the homepage. We reserve the right to withdraw linking permissions without notice. The website from which you are linking must comply in all respects with our content standards.

From time to time, this Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s) and accept no responsibility for them or any loss or damage that may arise from your use of them.

In making a purchase from www.starfishbay.co.uk you are entering into a contract with Starfish Bay Limited for the supply of goods. You also undertake that all goods ordered by you are for your own personal and domestic use and are not for resale. The products sold on our Website are provided for private, domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to property/or loss from claims of third parties arising out of the use of our Website or for any products or services purchased from Starfish Bay Limited.

You must be at least 18 years old to use this Website and legally capable of entering into a binding contract.

You need to make sure and warrant that all details you give to Starfish Bay Limited for the purposes of ordering or purchasing goods are true, accurate, current, and complete in all respects. If your details change you need to update your account and make sure we know. You also must warrant that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment for the product(s) ordered.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

By placing an order via this Website you are making an offer to Starfish Bay to purchase the goods detailed in your order. Once you have placed an order we will send you a confirmation that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Starfish Bay Limited for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Your credit card will be authorised when your order is placed and processed. This does not affect your statutory rights. Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order. Please see our Delivery and Returns policy.

If you are a customer located in the European Union, you may cancel a contract at any time within seven working days, beginning on the day after you received the Product. In this case, you will receive a full refund of the price paid for the Product in accordance with our Returns Policy. To cancel a contract, you must contact us within the seven working days from when you are in receipt of your order. You will need to state that you have returned your items and wish to cancel the contract, giving details of the Product ordered. You must inform us by post at 19 All Saints Road, Wimbledon, SW19 1BU or email us, For further information on returning an item, including where to return it to, please see our Delivery and Returns Policy

These Conditions, your use of this Website and any dispute arising out of such use of the Website is governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.